Introduction
Sol Vale is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with global data protection standards. By using our website, solvale.online, you consent to the practices described in this policy. We ensure that our data handling processes are transparent, secure, and respectful of your rights.
What Information We Collect
We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our services. This includes personal identifiers such as Name, Email Address, and details related to your travel preferences (Preferred Destination, Message content). We also collect basic technical data like your IP address, browser type, and operating system when you access our site, purely for operational security and site functionality optimization.
How We Use Information
The information collected is used primarily to fulfill your requests, such as responding to inquiries submitted via the contact form, tailoring personalized travel recommendations, and providing 24/7 client support. We may also use this data for internal reporting, to improve our services and website user experience, and for security purposes to detect and prevent fraudulent activity. We will never sell your personal data to third parties.
Data Protection & Security Practices
Sol Vale employs robust technical and organizational measures to secure your data. We use industry-standard encryption protocols (SSL/TLS) to protect data transmitted over the internet. Access to personal data is restricted to authorized personnel who need the information to perform their specific job duties. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
Cookies & Tracking Technologies
Our website uses minimal cookies necessary for site operation and basic analytics to understand how visitors use the site. These cookies do not store personally identifiable information. You have the option to accept or refuse these cookies, and know when a cookie is being sent to your computer. Refusing certain cookies may, however, limit your ability to use some portions of our service.
Third-Party Services & Hosting
We may employ third-party companies and individuals to facilitate our Service (e.g., website hosting providers). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our hosting is provided by secure, reputable services, ensuring infrastructure reliability and protection against unauthorized access.
User Rights & Data Requests
You have the right to request access to the personal data we hold about you, to request correction of inaccurate data, or to request the deletion of your personal data. To exercise these rights or if you have any questions regarding your data, please contact us directly via email at [email protected]. We will respond to all legitimate requests within a reasonable timeframe.
External Links Disclaimer
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
Updates to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Email: [email protected]
Last Updated: November 2025
